Click here to check out Bangkok Airways’ news and announcement concerning COVID-19 including flight suspension schedule.
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Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020.
Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
Carriage of Needles within a Bangkok Airways (PG) Aircraft Cabin
Under Thai law (and in accordance with international practices), hypodermic needles are classified as prohibited items within an aircraft cabin unless the airline has been duly informed of a passenger’s requirement to have them on their person.
Passengers are required to carry a medical certificate, personal identification and/or supporting documentation that confirms the need for possession of hypodermic needles during the course of a journey. The passenger’s name and any medication must be clearly labelled for presentation to airline staff and airport security personnel.
PG allows passengers to carry a sufficient number of hypodermic needles on board to cover the duration from initial uplift and cruising altitude to being reunited with their checked baggage
Passengers can carry a small quantity of spare hypodermic needles on board in the event of an emergency or unforeseen circumstance.
Surplus hypodermic needles and supplies should be carried within checked baggage as no restrictions are enforced.
Passengers in possession of one or more hypodermic needles for medical condition purposes need to inform the airline’s staff at the time of check-in and present documentation that suitably demonstrates the requirement to carry the aforementioned needles onboard. The needles must also be declared at the airport’s screening point(s) and be separated from other hand-luggage.
Note: For international flights, certification in English language is highly recommended.
Any number of pen needles, empty syringes, sealed injectable medicines and unused, pre-filled syringe medicines can be taken onboard and will not require further medical certificate or personal identification checks.
Acupuncture needles are classified as a prohibited item and therefore are not allowed to be carried onboard as hand luggage.
PG permits the use of insulin or adrenaline dispensing products (e.g. implants, auto injectors or insulin pumps) and blood glucose metres onboard for medical purposes and do not require the presentation of a doctor’s certificate.
PG does not permit the storage of any needles in the cockpit.
The airline's cabin crew cannot take charge of refrigerating a passenger’s medication while on board or permit their storage in the galley’s ice drawer/bin. This includes injectable medicines, needles and syringes. A double bag with ice can be provided upon request but passengers need to take responsibility for the secure and safe packaging of any medication. Needles and syringes must be stored in the overhead compartment.
The cabin crew must be informed before any medical procedure is undertaken by the passenger or, where applicable, their escort. On board, passengers are required to adhere to the instructions of the cabin crew at all times. Passengers are encouraged to be as discreet as possible and may be requested to use a private area, such as the aircraft’s lavatory, to administer an injection and prevent any risk of accident to other passengers. The cabin crew may be able to offer a seat, with an adjacent empty seat, to carry out the injection, subject to availability at the time of passenger enquiry and without obligation.
When leaving the aircraft, passengers must bring their used/unused needles/syringes out of the aircraft. Needles/syringes must be disposed of safely and securely by the passenger and are not allowed to be disposed of on board.
- For codeshare flights operated by one of our partner airlines (e.g. flight numbers beginning with PG 4xxx), the regulations of the partner airline will apply and may differ from that of Bangkok Airways. Please contact the partner airline directly or check their website for further information.
- Airport screening authorities may have policies that differ from ours. Please check the regulations with the authorities at your origin as well as destination airport (including transit/transfers where applicable), as the aforementioned policies may not be aligned with those of the airline.
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