Check-in

Self-Service Check-in

Online Check-in, Automated Check-in and Kiosk Check-in. Save Time, Easy and Simple. Avoid queues at the airport.

Online Check-in (Website and Mobile Device)

You can check-in online before arriving at the airport. Online Check-in is available from 24 hours to 1 hour before departure.

Automated Check-in

If you have not done the check-in online and you have applied for the automated check-in service, you will be automatically checked-in 12 hours before the departure time, and your boarding pass will be sent to your e-mail address.​ Click herefor more information.

Kiosk Check-in

Kiosk Check-in is available from 24 hours to 1 hour before departure. Eligible flights: All flights departing from Bangkok (Suvarnabhumi, Don Mueang), Samui, Krabi, Chiang Mai, Hat Yai and Phuket airports are eligible for Kiosk Check-in.

Passengers Eligible for Online Check-in, Automated Check-in and Kiosk Check-in

All passengers holding e-ticket with a confirmed reservation. Exceptions are passengers who:

• Passengers requiring Medical / Special Assistance
• Unaccompanied Minors
• Passengers whose ticket requires some additional payment
• Passengers holding discount fares which require relevant identification card to present upon check-in

Baggage

Baggage must not contain any prohibited items or dangerous goods. To read more on Dangerous Goods policy, click here.

Important note

• Each passenger is solely responsible for preparing travel document before travelling on domestic or international flight.
• Passengers travelling on international flights, your passport must be valid at least 6 months on departure date with valid visa (if required).
• Passengers on international flights who have completed Online Check-in, Automated Check-in or Kiosk Check-in are required to present themselves at Self Service Check-in Counter at least 90 minutes before departure to verify travel documents and drop off any check-in baggage.
• Passengers on domestic flights who have completed Online Check-in, Automated Check-in or Kiosk Check-in with check-in baggage, please arrive at the airport at least 60 minutes before departure and visit Bag Drop Counter.
• For Bangkok Suvarnabhumi Airport, online checked-in,automated checked-in or kiosk checked-in passenger with check-in baggage please proceed to self-service bag drop to check-in your baggage, passenger without check-in baggage can directly proceed to boarding gate with their boarding pass issued from online or kiosk check-in.
• Self-Service Bag Drop is available for Bangkok Airways flights at Bangkok Suvarnabhumi and other airports, click herefor more information.
• Passengers on domestic flights without check-in baggage can directly proceed to the boarding gate with their boarding pass from Online check-in, Automated Check-in or Kiosk check-in.
• Passengers must arrive at the boarding gate at least 40 minutes before departure for international flights, and 30 minutes before departure for domestic flights.
• For Bangkok Suvarnabhumi Airport, international passengers must arrive at boarding gate 60 minutes before departure to verify travel documents for your destination countries.
• Gate will be closed 15 minutes before departure.
• Please have your boarding pass from Online check-in, Automated Check-in or Kiosk check-in, and any necessary documents ready.

Online Check-in and Kiosk check-in Processes

Self-Service Bag Drop

If you have already checked-in via self-service check-in (online, kiosk or automated check-in), and obtained your boarding pass, you can print bag tags and check-in your baggage with the self-service bag drop facilities. Click herefor more information.