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Privacy Policy


  1. Bangkok Airways Public Company Limited (“we/us/our” or “PG”) is committed to protecting your privacy. We established guidelines for protecting personal data that you provided us when you visit our website, access our mobile application or use our products and services.
  2. This Privacy Policy is intended to explain our privacy practices and covers the following areas:
    • Types of Personal Data We Collec
    • How We Collect Personal Data
    • Usage and Disclosure of Personal Data
    • Transmission, Storage and Security of Personal Data
    • Your Rights and How to Contact us
    • Links to Third Parties’ Websites
    • Changes to Privacy Policy
  3. If you are based in the European Economic Area (the EEA) during your interactions with us (except when you are in the EEA solely for travel purposes), the EU Addendum applies.

Types of Personal Data We Collect

Types of personal data we collect will vary depending on the collection situation and types of services you request. We will collect and process all or some of the following personal data about you:

  1. Personal Identification data: such as name, photograph, gender, date of birth, passport number, nationality, any citizen identity document, or any identification numbers relating to personal identification;
  2. Contact information: such as address, telephone number, and email address;
  3. Payment information: such as invoice information, credit or debit card information, and bank account information;
  4. Travel information: such as your travel itinerary (e.g. flight booking, hotel reservation), personal data of your travel companion, seat and meal preferences, in-flight requests, and any supplementary or special service requests;
  5. Information about your Flyer Bonus and/or Beyond Flying membership: such as your membership number, registration details (username & sign-in details), the number of points, your tier and your accrual and redemption activities;
  6. Information about your interest and preferences: we may collect information about your interest and preferences based on your previous experiences with us, including your previous travel arrangements, lounge and in-flight experiences or participation in our marketing research and customer satisfaction survey;
  7. Information about our interactions: If you contact us, we will keep a record of that correspondence, including your calls, written queries or interactions with us on social media;
  8. Website application and other digital media usage: When you visit our website ( or use our mobile application, we may collect your IP address, location data, browser type, operating system, web browsing behavior, duration of use, referring website, interest and application usage through cookies and other tracking technologies. For more information, please refer to our cookies policy.

How We Collect Personal Data

  1. We may collect your personal data directly or from your authorized representatives, such as when you give us your personal data or request for service through our website, mobile application or any other channels; for example, flight reservation, check-in, frequent flyer program application, special assistance request, including any offline transactions such as information provision through our ticket counters and airport operations.
  2. We may also receive your personal information through a third-party, such as airline partners, business partners, travel agents or our service providers, tourism representatives, and relevant government officials.

Usage and Disclosure of Personal Data

We may use your personal data in the following ways:

Please note that in addition to the disclosures we have identified above, we may disclose your personal data for the purposes set out above to service providers (e.g. IT operators, payment service providers, marketing agencies, catering service providers), contractors (e.g. call center), agents (e.g. travel agents), advisors (e.g. legal, financial, business or other advisors) and our affiliates that perform activities on our behalf, as well as our group companies.

Transmission, Storage and Security of Personal Data

  1. Security

    No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we will take appropriate technical and organizational measures to ensure your privacy is protected in accordance with data protection legislative requirements. All information you provided to us is stored on our or our service providers’ secure servers which can be accessed and used according to our security policies and standards. We will deploy technical measures and appropriate management to secure and safeguard your personal data such as the safety protocol (Secure Sockets Layer: SSL) for the Internet encryption. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we have notified you. We ask you not to share the password with anyone.

  2. Export of personal data

    Your personal data may be transferred to, stored at, and/or accessed by staff or service providers in a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country.

  3. Storage

    Our retention periods for personal data are based on business needs and legal requirements. Your personal data is secured for as long as the purposes set out in this Privacy Policy is concerned, or under the rule of law, or for any legal actions. For example, we may retain: (i) certain transaction details and correspondence until the time limit for claims arising from the transaction with us has expired; or (ii) certain data to comply with regulatory requirements regarding the retention of such data. Where personal data is no longer needed, we either irreversibly anonymise the data (in which case we may further retain and use the anonymised data) or securely destroy the data.

Your Rights and How to Contact Us

  1. General rights

    You can request an access or update and correct your personal data. The request for access to your personal data or data correction must be done in writing. Please provide your name, e-mail and FlyerBonus number or booking code or reservation code to help us identify your information more readily.

  2. Opt-out of marketing

    You have the right to opt-out of our marketing communications at any time by

    • Unsubscribing from the mailing list;
    • Editing the relevant account settings to unsubscribe; or
    • Sending your opt-out request to the contact details set out in “How to contact us” section below.
  3. How to contact us

    If you have any questions in relation to this Privacy Policy, please contact us at:
    Privacy Office
    Bangkok Airways Public Company Limited, 19th Floor
    99 Mu 14 Vibhavadirangsit Road, Chom Phon, Chatuchak, Bangkok 10900 Thailand
    or email to

Links to Third Parties’ Websites

Our website and mobile application may have links to the website of a third-party. If you follow these links, the Privacy Policy will not apply. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

Changes to Privacy Policy

We may revise and change this Privacy Policy from time to time to align with any alterations of our service and operation, and to comply with the relevant law. The latest version of the policy will be announced on our website at

This Privacy Policy has been updated on 11 December 2018


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