Click here to check out Bangkok Airways’ news and announcement concerning COVID-19 including flight suspension schedule.
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Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020.
Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
FlyerBonus members can now purchase their Bangkok Airways flights by using the 'Points + Cash' payment option. Paying with a combination of points and cash means savings all round and If booked in an applicable booking class, still allows for the collection of FlyerBonus points.
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Due to quarantine restrictions, selection of routes besides Phnom Penh - Bangkok will result in negative display of fare options.
Notice for Inbound travellers
Passengers are advised to recheck announcement from local / municipal authorities of entry point prior travel to ensure that requirements under restrictive measures are met.
At least 1 night stay at SHA+, OQ, or AHQ accommodation is mandatorily required.
Pre-flight Notice: On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Notice for Outbound travellers to Phnom Penh
Passengers are advised to recheck announcement from local / municipal authorities of entry point prior travel to ensure that requirements under restrictive measures are met.
Upon returning to Bangkok from a roundtrip journey, at least 1 night stay at SHA+, OQ, or AHQ accommodation is mandatorily required.
Pre-flight Notice: On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Pre-flight Notice: Passengers are advised to recheck announcement from local / municipal authorities of entry point prior travel to ensure that requirements under restrictive measures are met. For information on the announcement, please click here.
On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Travellers departing to Singapore are advised to review official details stated here.
For more information on our current ticket handling policy and flight schedule, please click here.
Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Pre-flight Notice: Passengers travelling to Samui are advised to recheck latest announcement from the local authority Facebook page here.
On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Passenger lounges and Courtesy Corner services are now available at certain airports, check out the list and its location here.
In-flight complimentary meal will be served as snack bag upon disembarkation starting 1 December 2021. Consumption of personal food and drink is not allowed onboard.
All crew members will be wearing masks and gloves when on duty and passengers are required to bring and wear protective mask at all times during flight.
Last Update: 03 December 2021
Flight Suspend Notification
To comply with measure policy from Civil Aviation Authority of Thailand, Bangkok Airways flight between Samui and Hong Kong has been suspended from 10 March 2020 onward. The service shall resume on 1 July 2020 tentatively.
