Click here to check out Bangkok Airways’ news and announcement concerning COVID-19 including flight suspension schedule.
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Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020.
Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
FlyerBonus members can now purchase their Bangkok Airways flights by using the 'Points + Cash' payment option. Paying with a combination of points and cash means savings all round and If booked in an applicable booking class, still allows for the collection of FlyerBonus points.
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Pre-flight Notice: Passengers are advised to recheck announcement from local / municipal authorities of entry point prior travel to ensure that requirements under restrictive measures are met. For information on the announcement, please click here.
On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Ticket Policy: For more information on our current ticket handling policy and flight schedule, please click here.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Travellers departing to Singapore are advised to review official details stated here.
For more information on our current ticket handling policy and flight schedule, please click here.
Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
Temporary closure of all passenger lounges including service kiosks at every available airport.
In-flight complimentary meal and beverage services are temporarily suspended, and consumption of personal food and drink is not allowed onboard.
All crew members will be wearing masks and gloves when on duty and passengers are required to bring and wear protective mask at all times during flight.
Last Update: 3 September 2021
Flight Suspend Notification
To comply with measure policy from Civil Aviation Authority of Thailand, Bangkok Airways flight between Samui and Hong Kong has been suspended from 10 March 2020 onward. The service shall resume on 1 July 2020 tentatively.
