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Privacy & Security


Bangkok Airways Public Co., Ltd. is committed to protecting your privacy.
You are encouraged to know all your rights about using the services of this web-site, provided by Bangkok Airways Public Co., Ltd. (hereinafter 'We' or 'PG'). Following are the guidelines we use for protecting the information you provide us during a visit to our website.
This Privacy Statement will also apply to any information about you that is provided to us by someone else such as a travel agent.

Collection of personal information

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit card number and expiry date, fax number, telephone number(s), country of residence, date of birth, nationality, etc. Your personal information will be used to complete the online transactions or the services requested.

Purpose for collection and Disclosure of personal information

We generally collect your personal information for the following purposes:

  1. To process your travel and freight arrangements and other transactions.
  2. To conduct marketing activities and to conduct market research.
  3. Safety, security and legal compliance

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile that is using our services and what their interests are.

We may disclose your personal information to third parties, such as, our travel and freight service provider or travel-related businesses, partner airlines, airport management, security personnel and other carriers for the purpose of processing your travel arrangements. We may disclose your personal information to law enforcement agencies and government for security, custome and immigration purposes. In addition, PG may disclose personal information to our lawyers and legal advisors for establishing, exercising or defending our legal rights. We will also reserve the right to share your personal information in the event of an emergency that threatens the life, health or security of an individual.

Collection of Email-Address

We will follow the guidelines of our privacy policy to use e-mail addresses to deliver information relevant to our customers, such as fare specials, reservation confirmations, surveys and account information and notification services.

Use of cookies

In offering its services, PG makes use of cookies. These are compact pieces of information stored on the hard drive of your computer. PG uses both temporary cookies and special cookies. Temporary cookies contain no personal data and are intended only to make it easier for you to use the PG site. Once special cookies have been stored in your computer, our website can identify you each time you return to the PG site. With this information, the site can be designed especially to meet your needs – and to make our site nicer to use. Even if you have switched off the use

Transfer of Information Overseas

We may transfer to people in foreign countries any of your personal information to fulfill the purposes set out in this Privacy Statement, for example:

  1. To representative office overseas;
  2. To data processors (including operators of global travel distribution systems)

In most cases the transfer will be necessary for the performance of our contract with you or for the implementation of per-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in you interests. Please let us know if you have any objections to such transfers.

Modify to Privacy, Security Statement and Disclaimer

PG reserves the right to change these guidelines and disclaimers at any time, and the content presented on this page is considered the latest version. Should a huge modification to our Privacy & Security statement occur, we will post those changes on the page so that you are always aware of the nature of the information we collect, how we use it, and the circumstances under which we disclose it.

PG endeavors to keep the information appearing on this web-site up-to-date, PG does not make any representation or gives any warranty as to the completeness or accuracy of the information that this web-site contains. You should therefore verify the information obtained from this web-site before you act upon it by calling your local PG office, the PG partner concerned or a travel agent (as applicable).

PG assumes no responsibility for your any inconvenience, resulting from any unexpected reasons which cause the abnormal operation to web-site. While PG is adopting an industry standard technology to protect your personal information, PG shall not be liable for the disclosure of your personal information on account of your improper use, or any type of malicious destruction by any third party from the site.

Online Security Information

When you book flights a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this web site. PG makes no warranty in respect of the strength or effectiveness of that encryption and PG is not responsible for events arising from unauthorized access of the information you provide.