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Passengers Helpline Number 02-270-6698 on Tropical Storm “Pabuk” discontinued service as of 6 January 2019
As Bangkok Airways has resumed normal operations on flights to and from Samui Airport, Suratthani since 5 January 2019, the airline announces that Passenger Assistance Helpline 02-270-6698 is discontinued as of today. Passengers requiring assistance and information can contact the airline’s call center 1771 (24 hours).
The pet will be housed in an aircraft hold (AVIH) beneath the passenger cabin in a safe and temperature-controlled environment. Please note that;
Dogs and cats are the only types of pets accepted.
Please notify us a minimum of 24 hours in advance prior to your departure date by contacting our call center or ticketing office.
Domestic - All flights to Chiang Mai, Phuket , Samui and all flights operated with AT72, Pet must be at least 8 weeks old.
International - All routes except the Maldives (Allow cats only). Apply Bangkok Airways acceptance procedure with local customs requirements of port of origin/transfer/transit/destination, animal age and health requirement.
Thailand : Pet must be at least 4 months old.
Other Countries : Apply local customs regulations
Note : Some aircraft do not have the appropriate facilities for AVIH service. Please contact one of our offices or our call centre for more details.
The airline regrets to inform you that pets that are pregnant, injured, ill or with strong odour will not be accepted.
The owners are responsible for providing a cage or an appropriate container for their pet(s), with a limit of 1 animal per cage.
Note : Containers made entirely of welded mesh or wire mesh are not suitable for air transport.
The owners must accept all risks associated with air travel such as injury, sickness or death of their pets during the journey.
For international travel, the owners are responsible for obtaining the appropriate entry permits, including other documents required by the country of destination or transit for their pets.
For international travel, the owners are required to have a valid health certificate, proof of current rabies vaccination and export license.
AVIH for International transfer to Domestic is not acceptable.
If accepted, the weight shall not be included in your free baggage allowance and excess baggage charge will apply. The total charge weight will include the pet and the cage or any appropriated container. For domestic flights, THB 180/kg/Sector and for international flights the rate will be subject to a zonal fare.
Limitation of Container
80 x 45 x 65
100 x 60 x 75
100 x 60 x 75
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