normal_page

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<h4>Step 1 : Search</h4>

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<p>For flight reservation, visit <a href="http://www.bangkokair.com" target="_blank">www.bangkokair.com</a>, select your preferences in the Booking Form and click &quot;Search Flight&quot; to proceed.<br />
A : Select Journey type.<br />
B : Select origin and destination.<br />
C : Select date of traveling.<br />
D : Select number and type of passenger.<br />
E : Fill in the promotion code to enjoy the privilege.<br />
F : Click SEARCH.</p>
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<h4>Step 2 : Flight</h4>

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<p>A: All available flight and fare information will be displayed for selection.<br />
B: After the selection, the summary of selected flight and fare will be shown in &quot;Trip Summary&quot; section<br />
C: Check and review the details chosen, then click &quot;Continue&quot; to proceed.</p>
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<h4>Step 3: FlyerBonus Program</h4>

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<p>A registered FlyerBonus member can login to retrieve&nbsp;the account details<br />
A: Fill in your membership number and password<br />
B: Click &quot;Login&quot; to proceed<br />
C: Membership information will be retrieved and displayed. For unregistered and non-member user, click &quot;Cancel&quot; to close this window and continue with the booking as guest</p>
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<h4>Step 4: Passengers</h4>

<div class="col-md-12" style="margin-left:25px; padding:0">
<p>A passenger information page will be displayed for your input.<br />
A : Users are required to fill in these mandatory fields; title, first name, last name (according to passport or travel document), gender, telephone number and email<br />
Travel preferences are available for users to collect milage/ point from Frequent Flyer Program, Seat selection and Meal Preference<br />
B : For Frequent Flyer Program, select the preferred airline from the list, then fill in the membership number.<br />
C : For seat preference, 2 types of seats will be available for selection; both aisle and window seat<br />
D : For meal preference, choose one selection from the list of various meal types</p>
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<h4>Step 4.1: Passengers (Baggage &amp; Travel Insurance)</h4>

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<p>A: To purchase extra baggage allowance, click &quot;ADD&quot; from Baggage Selection and select an additional weight allowance from 5 kg up to 30 kg<br />
B: Optional Travel Insurance is available to assure and cover losses from travel accident, flight cancellation, baggage lost etc.<br />
C : Once all mandatory fields are filled and preferences are selected, click &quot;Continue&quot; to proceed</p>
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<h4>Step 5: Seats</h4>

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<p>A: Select specific Seat preference from the available seat map (light blue).<br />
B : Once the preferred seat is selected, such seat will display in dark blue<br />
C : Click &quot;Proceed with seat selection&quot; to proceed for the payment<br />
D : Click &quot;Proceed without seat selection&quot; to proceed for the payment without any seat preference at this stage<br />
* Seat selection will be available at &quot;MODIFY MY BOOKING&quot; section after the payment is completed<br />
** Seat selection will be unavailable with less than 24 hours prior to flight departure time</p>
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<h4>Step 6: Payment</h4>

<p>There are various channels of payment available.</p>

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<h4>6.1: Credit/ Debit Card *Visa, Master, or JCB</h4>

<p>If credit/debit card is chosen<br />
A: Click &quot;CREDIT/ Debit CARD&quot;, fill in the cardholder name, card number, expiry and CVV stated at the back of the card.<br />
B: Read and tick the check box to accept Terms and Conditions, then click &ldquo;Make Reservation&rdquo; to continue<br />
C: The system will direct you to your bank issuer&#39;s page. Fill in the OTP (One Time Password) received via mobile SMS, then click &quot;Submit&quot; to complete the booknig process<br />
*OTP may not be automatically sent for some issuing bank. Please click &ldquo;Request&rdquo; to get OTP.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.2: Counter Service (7-eleven) *Not applicable when purchasing with travel insurance</h4>

<p>If Counter Service is chosen, the payment slip will be generated for user as a reference to proceed payment at the convenience store &quot;7-eleven&quot;.<br />
Click &quot;Continue&quot; to acknowledge and return to Bangkok Airways&#39; confirmation page.<br />
The system will send 2 emails to the email account as previously provided in Step 4.<br />
A: The email with subject &quot;Your BangkokAir reference number has been generated&quot;, informs both the transaction amount and time-limit to complete the payment.<br />
B: The email with subject &quot;Bangkok Airways: UNSUCCESSFUL PAYMENT&hellip;..&quot;, informs the unsuccessful payment status including the travel itineraries to check prior to submitting payment.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.3: Counter Payment, ATM Payment, Bank Counter or Internet Banking (Ibanking)</h4>

<p>If Counter Payment, ATM Payment, Bank Counter or Internet Banking is chosen, the payment slip will be generated for user to proceed payment at the channel selected.<br />
The system will send 2 emails to the email account as previously provided in Step 4.<br />
A: The email with subject &quot;Bangkok Airways: 1-2-3 Service : Payment Slip #&quot;, informs both the transaction amount and time-limit to complete the payment.<br />
B: The email with subject &quot;Bangkok Airways: UNSUCCESSFUL PAYMENT&hellip;..&quot;, informs the unsuccessful payment status including the travel itineraries to check prior to submitting payment.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.4: Direct Debit (WEBPAY)</h4>

<p>If Direct Debit is chosen<br />
A : The system will direct you to the chosen Bank&#39;s website for settlement. Fill in the Login name and password registered with the Bank, then click &quot;Submit&quot;<br />
B : System will show the amount to be settled.<br />
C : Fill in the OTP (One Time Password) received via mobile SMS, then click &quot;OK&quot; to proceed.<br />
D : System will generate the amount settled, payment slip can be printed out for reference.<br />
Click &quot;BACK TO MERCHANT&quot; to return to Bangkok Airways&#39; website. Confirmation email will be sent out shortly.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.5: Union Pay</h4>

<ul style="margin-left:0px; margin-right:0px">
	<li>If Union Pay is chosen, the system will direct you to Union Pay&rsquo;s website for settlement.</li>
</ul>

<p>- You will be advised to fill in the card number, card expiry Month/Year, CVN2, and cash withdrawal BIN OR</p>

<p>- If SMS code is required instead of card withdrawal code, the SMS code will be received via your mobile SMS</p>

<p>Once done, click &quot;Confirm and Pay&quot; to proceed and page will direct you to Bangkok Airways&rsquo; confirmation page.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.6: My e-Wallet; Line Pay, WeChat Pay or Alipay</h4>

<ul style="margin-left:0px; margin-right:0px">
	<li>If Line Pay is chosen, the system will direct you to LinePay&rsquo;s website for settlement. 2 payment options will be available for you:</li>
</ul>

<p>- QR code: You can scan QR code via Line Application to settle the bill. OR</p>

<p>- Log in Account: Fill in account name and password to submit the payment</p>

<p>Once this is done, you will be redirected back to Bangkok Airways&#39; website. Confirmation email will be sent out shortly.</p>

<ul style="margin-left:0px; margin-right:0px">
	<li>If Ali Pay is chosen, the system will direct you to Alipay&rsquo;s website for settlement. 2 payment options will be available for you:</li>
</ul>

<p>- QR code: You can scan QR code to settle the bill. OR</p>

<p>- Log in Account: Fill in account name and password to submit the payment</p>

<p>Once this is done, you will be redirected back to Bangkok Airways&#39; website. Confirmation email will be sent out shortly.</p>
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<div class="col-md-12" style="margin-left:25px; padding:0">
<h4>6.7: Installment Payment Plan *Minimum purchase THB3,000/Transaction</h4>

<p>If Installment Payment Plan is chosen,<br />
A: Select your participating bank and installment option. Then fill in the credit cardholder, card number, expiry and CVV stated at the back of the card.<br />
B: Read and tick the check box to accept Terms and Conditions, then click &ldquo;Make Reservation&rdquo; to continue<br />
C: The system will direct you to your bank issuer&#39;s page. Fill in the OTP (One Time Password) received via mobile SMS, then click &quot;Submit&quot; to complete the booking process<br />
*OTP may not be automatically sent for some issuing bank. Please click &ldquo;Request&rdquo; to get OTP.</p>
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<h4>Step 7: Confirmation</h4>

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<p>After the payment process, users will be directed to &quot;Confirmation page&quot; with different &quot;status&quot; indication based on the selected payment type as below:</p>

<ul style="margin-left:0px; margin-right:0px">
	<li>Booking Pending: indicates that the booking is still on-hold, awaiting for the payment to be completed; this is seen in the following payment options:</li>
</ul>

<p>- Counter Service (7-Eleven)</p>

<p>- Counter Payment, ATM Payment, Bank Counter, Internet Banking</p>

<p>- Direct Debit</p>

<ul style="margin-left:0px; margin-right:0px">
	<li>Booking Confirmed: indicates that the booking is successfully completed; this is seen in the following payment options:</li>
</ul>

<p>- Credit / Debit Card</p>

<p>- Union Pay</p>

<p>- My e-Wallet</p>

<p>- Installment Payment Plan</p>

<ul style="margin-left:0px; margin-right:0px">
	<li>Unticketed Booking: indicates the payment failure. Many factors may trigger this outcome, please contact our Call Center +66 (2) 270 6699 or <a href="https://facebook.com/FlyBangkokair">facebook.com/FlyBangkokair</a></li>
</ul>

<p>* After all successful payment, the system will generate booking information to the email account as previously provided in Step 4.</p>
</div>
</div>


Booking Manual

Bangkok Airways Booking Manual with simple step-by-step guidance for completing your flight reservation smoothly.

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Booking Manual - Bangkok Airways

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