Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020.
Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
Bangkok Airways announce new system migration During 13 - 14 July 2019
Dear Valued Passenger,
Bangkok Airways will officially undergo system migration of new Passenger Services System including Reservation & Ticketing and Departure Control System on 13th July 2019 at 19.00 hrs (BKK local time).
Before and during transition period, certain services will be unavailable as follow:
Payment Channel
- Only Credit Card option will be available starting 11th July at 17.00 hrs until 13th July approximately 19.00 hrs. (BKK local time)
Online Check-in
- Service will be unavailable from 11th July at 22.00 hrs until 15th July approximately at 06.00 hrs. (BKK local time)
Mobile Application
- Reservation and modification services will be unavailable from 11th July onward; a new update shall be required upon resuming its service
Re-Payment Service
- Termination of Re-Payment service from 11th July onward
Reservation through Website and Call Center
- Service will be unavailable from 13th July at 19.00 hrs until 14th July approximately at 06.00 hrs. (BKK Local Time)
Passengers traveling during the transition period, 12-16 July, are encouraged to arrive early for check-in formalities at the airport.Bangkok Airways’ Reservation Center will be available for any inquiries during the period, contact details are as follow;
Reservation Center: 1771 (+66 2 270 6699)
E-mail: reservation@bangkokair.com
Facebook Official Page: FlyBangkokAir
The airline apologize for any inconvenience caused.
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Passenger traveling with only one-way ticket may be denied entry at the destination. Please ensure you are in compliance with the entry requirements and regulations at your destination before proceeding further.
Pre-flight Notice: Passengers are advised to recheck announcement from local / municipal authorities of entry point prior travel to ensure that requirements under restrictive measures are met. For information on the announcement, please click here.
On the traveling day, please be advised to arrive at the check-in counters 1.30 hours prior departure time as the airline needs to verify necessary documents to comply with the control measures for the epidemic of COVID-19 of each entry point.
Safety measures: Necessary safety measures are taken to comply with regulations set by Ministry of Public Health and the Civil Aviation Authority of Thailand as follows
In-flight complimentary meal will be served as snack bag on tray.
All crew members will be wearing protective masks and gloves when on duty at all times during the flight.
Last Update: 26 September 2022
Flights and Dates
Passengers
Adults
Above 12 years old
Child
2 - 11 years old
Infant
Above 7 days and below 2 years old
Services
Free Seat Selection
Free 20 kgs Baggage Allowance
Access to our Boutique Lounge / Courtesy Corner before boarding
To comply with measure policy from Civil Aviation Authority of Thailand, Bangkok Airways flight between Samui and Hong Kong has been suspended from 10 March 2020 onward. The service shall resume on 25 October 2020 tentatively.
Search for details relating to our operating flight with the flight number
Announcement for passengers traveling to Hat Yai International Airport
During July – September 2018, a large number of religious Thai Muslims will be traveling to perform Hajj in Mecca, Saudi Arabia. All passengers kindly be informed to arrive at the airport early during such heavy traffic.
