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To ensure that your travel experience is safe and comfortable, we offer a variety of special assistance services both at the airport and during your flight.

If you are a passenger with disabilities or reduced mobility, please request assistance at least 24 hours prior to your departure when making your booking. You can contact your travel agent or reach out to the Bangkok Airways Reservation Center <a href="https://www.bangkokair.com/customer-service/contact-us" target="_blank">here</a> .Your assistance request will be confirmed in your booking, subject to service availability.

Individuals with multiple disabilities may request assistance for more than one type of need. We recommend arriving at the airport at least 2 hours prior to departure for check-in and security.

If your journey involves multiple airline partners, please be aware that some assistance services may not be available or may be different. For more details, please visit the operating carrier&#39;s website prior departure.

<h3>At the Airport</h3>

We are committed to providing the following assistance to our passengers:

<ul>
	<li>A meet-and-assist service from the check-in counter to the aircraft door or to your cabin seat. Upon arrival at your transfer or destination airport, we will also assist you from the aircraft to the arrival terminal or your designated pick-up point.</li>
	<li>Assistance with the handling of your baggage and other personal items.</li>
	<li>Priority boarding.</li>
</ul>

Please be aware that we are committed to assisting individuals with disability and reduced mobility; however, this service does not extend to accompanying passengers.

There are three options available at airports for boarding an aircraft or disembarking from one:

<ul>
	<li>Passenger Boarding Bridge - An enclosed, elevated walkway that connects the airport terminal directly to the aircraft.</li>
	<li>Passenger Boarding Lift - A vehicle that transports passengers from the ground to the aircraft door.</li>
	<li>Boarding Stairs &ndash; Stairs that lead from the ground up to the aircraft door.</li>
</ul>

The choice of boarding option may depend on the existing airport facilities and the type of aircraft being used for your flight.

<h3>On Board Your Flight</h3>

You will receive an individual safety briefing and assistance to help you familiarize yourself with the onboard facilities and available services.

For safety reasons, our cabin crew is unable to assist with personal care tasks, including eating or drinking, using the lavatory, and administering medication. For this needs, we recommend that you travel with a travel assistant.

<h3>Seating</h3>

We will do our best to provide you with the most appropriate seating arrangement based on your specific needs. However, for safety reasons, we cannot offer you a seat in the emergency exit row.

We provide specific seating accommodations for the following passengers:

<ul>
	<li>Passengers with reduced mobility</li>
	<li>Visually impaired passengers</li>
	<li>Passengers traveling with a service dog</li>
	<li>Passengers with intellectual and developmental disabilities</li>
</ul>

For the safety and comfort of all passengers, those who cannot fit comfortably in their seats with both armrests down may be required to purchase an additional seat. For more information, please see &quot;<a href="https://www.bangkokair.com/eng/reserve-extra-seats" target="_blank">Reserve Extra Seats</a>.&quot;

Mobility Assistance

Bangkok Airways offers complimentary wheelchair services for passengers. However, it is important to note that passengers must be able to care for themselves during the flight. If you are unable to take care of your personal needs during the flight, you must be accompanied by a companion or escort who can assist you.

We provide the following types of wheelchair assistance:

WCHR (Wheelchair - R for Ramp) : The passenger can ascend or descend steps and can make their own way to and from the cabin seat but requires a wheelchair for the distance to and from the aircraft.

WCHS (Wheelchair - S for Steps): The passenger cannot ascend or descend steps but can make their own way to and from the cabin seat. This passenger requires a wheelchair for the distance to and from the aircraft and must be carried up and down steps.

WCHC (Wheelchair - C for Cabin Seat) : The passenger is completely immobile and requires a wheelchair to and from the aircraft. They must be carried up and down steps and to and from the cabin seat.

<h3>Travelling with Your Wheelchair or Mobility Aid</h3>

If a passenger has their own wheelchair, please notify us at least 48 hours prior to the departure date.

We kindly ask that you provide the size, type, measurements, and weight of your wheelchair when making a booking. This information will help us prepare for the loading of your wheelchair into the aircraft compartment and ensure it is returned to you at the baggage claim area of your destination airport. Please note that we reserve the right to refuse transportation of the wheelchair if it does not comply with the airline&rsquo;s handling capabilities regarding size, weight, and type.

We allow passengers to carry one personal wheelchair or mobility aid at no extra charge. If passengers need to bring an additional wheelchair or mobility aid, an excess baggage fee will apply. Please note that the weight of the additional wheelchair will not count towards your free baggage allowance.

Passengers traveling with battery-powered wheelchairs or other mobility aids must declare the following information to our reservation staff:

<ul>
	<li>Wheelchair/mobility aid type</li>
	<li>Dimension 
	Note : Maximum dimension (width x length x height) 
	<ul>
		<li>ATR72 : 50 x 100 x 50 cm.&nbsp;</li>
		<li>A319/320 : 145 x 160 x 110 cm.&nbsp;</li>
	</ul>
	 </li>
	<li>Tare (unladen) weight 
	Note : Maximum weight is 120 kg.</li>
	<li>Number of batteries installed and spare batteries</li>
	<li>Type of battery and watt-hour / voltage rating</li>
	<li>Instruction for preventing inadvertent operation</li>
</ul>

Remark 

<ol>
	<li>The maximum weight for the wheelchair provided by Bangkok Airways is limited. For safety reasons, the airline reserves the right to refuse wheelchair service for passengers whose condition exceeds the maximum weight limit for wheelchairs. In such cases, we recommend bringing your own wheelchair for travel. Please contact the Bangkok Airways Reservation Center <a href="https://www.bangkokair.com/customer-service/contact-us" target="_blank">here</a> for more details.</li>
	<li>This charge policy applies to both domestic and international flights operated by Bangkok Airways.</li>
</ol>

Travelling Alone or with a Companion?

Most passengers have the option to travel alone without a companion. However, in certain situations, having a companion may be necessary to assist with personal needs during the flight or to provide help in case of an emergency, ensuring compliance with safety regulations.

To determine if you can travel without a companion, you must be able to:

<ul>
	<li>communicate satisfactorily with a crew member;</li>
	<li>comprehend the passenger safety briefings and/or safety briefing card;</li>
	<li>fasten and unfasten their seat belt;</li>
	<li>reach and don the oxygen mask;</li>
	<li>retrieve and don the life jacket;</li>
	<li>reach an emergency exit in a reasonable time; and</li>
	<li>fulfil their own special needs.</li>
</ul>

If you need help with any of the above, you must be accompanied by a Personal Safety Assistant or a Personal Care Attendant.

<h3>Personal Safety Assistant</h3>

A Person that is at least 16 years old,&nbsp; who is physically and mentally able and willing to evacuate the passenger with disabilities in case of an emergency.

<h3>Personal Care Attendant</h3>

A person who assists the passenger with disabilities with their personal needs during the flight (e.g., eating, use of lavatory facilities, taking medication, etc.). The Personal Care Attendant provides assistance which cabin crew cannot provide.

Service Dog

Please contact the Bangkok Airways Reservation Center <a href="https://www.bangkokair.com/customer-service/contact-us" target="_blank">here</a>, or your travel agent at least 24 hours prior to your departure to make a request for a service dog. Your request will be confirmed in your booking, subject to the availability of the service.

To help you prepare for your travel, please note the following:

<ul>
	<li>Only dogs are considered as service animals.</li>
	<li>Service Dog is a type of assistance dog specifically trained to help people who have disabilities, such as visual impairment, hearing impairment, mental illness, seizure disorder, mobility impairment, and diabetes. This includes guide dogs, hearing dogs, mobility assistance dogs, medical alert dogs, and psychiatric assistance dogs (emotional support dog).</li>
	<li>Service dogs&nbsp;can travel free of charge&nbsp;in the cabin on all of our Airbus operating flights.</li>
	<li>One service dog per person per flight is permitted without a cage, regardless of weight limit. The dog must not move around the cabin, occupy a seat, or protrude into the aisle; a service dog must sit beside the passenger&#39;s seat.</li>
	<li>You must provide current proof that your dog is a certified service dog. For a psychiatric assistance dog (emotional support dog), the passenger must have a verifiable disability and provide documentation from a physician or other medical professional confirming the disability and the dog&#39;s benefit.</li>
	<li>Service dog must always remain under your control during travel, and must be properly harnessed, held on a leash, or tethered.&nbsp;</li>
	<li>Service dog must meet all the travel, entry or exit requirements of the country, province, state, or territory you are travelling to or from. You are responsible for providing all the necessary valid documents required by national authorities.</li>
</ul>

Disability and Accessibility Travel

Find out more about our mobility and accessibility assistance offered during your travel

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