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The guidelines and service procedures for passengers, when visiting the lounges and the Courtesy Corner

  1. Passengers must wear a protective mask/face covering upon entering the lounge and/or the Courtesy Corner.
  2. Passengers are required to have body temperatures checked before entering lounge. If any passengers are found with body temperature equal or over 37.5°C with any signs of infection including cough, runny nose and respiratory symptoms; they are not allowed inside the lounge.
  3. The number of passengers inside the lounge will be limited by seating capacity and physical distancing practices.
  4. Rearrangement of the seating area is prohibited.
  5. Boutique Lounge: Passengers may collect food, beverages and Khao Tom Mud (Steamed sticky rice wrapped in banana leaves) from our staff at the Pickup Counter.
  6. Blue Ribbon Club Lounge: Passengers may place and collect their food and beverages order at the Order Station. Buffet line and alcoholic beverages will be temporarily unavailable for the time being.
  7. Courtesy Corner: Passengers may collect snacks and beverages from our staff at the Pickup Counter.
  8. Due to the temporary suspension of in-flight services during the pandemic, all food and beverage items from our lounges and Courtesy Corner are not allowed to be taken outside the area or taken on board as compliant with the highest preventive measures.
  9. The following services will be temporarily suspended for hygienic reasons; kids play room, shower rooms, restrooms, massage chairs, newspapers and magazines

17 July 2020