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Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020.
Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
Passengers must request wheelchairs at the time of their booking, or at least 24 hours before departure date, if a wheelchair is needed.
Bangkok Airways will provide wheelchair services without any extra charges. However, please note that passengers must be able to take care of themselves during the flight. If you are unable to take care of your personal needs in-flight, one companion or escort, who can readily assist you and manage your needs, is required to accompany you on board.
On your departure date at the check in counter, Bangkok Airways will endeavour to assist passengers from the check-in counter to the aircraft door or cabin seat, as well as to the aircraft’s lavatories.
And upon your arrival, the airline staff will also assist you with your baggage through to the arrival area.
If a passenger has his/her own wheelchair, please notify us 48 hours in advance prior departure date and we kindly ask that the size and type of personal wheelchair measurements and weight is to be made known to the airline staff when booking, to enable us to make the necessary arrangements in order to load your wheelchair into the aircraft compartment, and to later return it to you at the baggage hall of your destination’s airport. Bangkok Airways reserves the right to refuse to carry the wheelchair on board if the size, weight and type of personal wheelchair is not in accordance with the airline’s handling capability.
Bangkok Airways allow passengers to carry one personal wheelchair without extra charge. If passengers carry an additional personal wheelchair, the excess baggage charge will apply. Please note that the additional wheelchair’s weight shall not be included in your free baggage allowance.
Passengers travelling with batteries-powered wheelchair or other mobility aid must declare the following information to our reservation staff:
Wheelchair/mobility aid type
Dimension Note : Maximum dimension (width x length x height)
- ATR72 : 50 x 100 x 50 cm.
- A319/320 : 145 x 160 x 110 cm.
Tare (unladen) weight Note : Maximum weight is 120 kg.
Number of batteries installed and spare batteries
Type of battery and watt-hour / voltage rating
Instruction for preventing inadvertent operation
Remark : 1. Maximum weight for PG provided wheelchair is limited. For safety reason, PG reserves right to refuse wheelchair service for passenger whose condition is over maximum weight limits of wheelchair. In this case, we recommend passenger to bring own wheelchair for travelling. Please contact our reservations / call center for more details.
2. The charge policy is applicable for domestic and international flight operated by PG only.
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