Booking Condition

Passenger type definition

• Adult : Above 12 years of age.
• Child : 2-11 years of age.
• Infant : 7 days - under 2 years of age.

*Children below 12 years of age will not be accepted for carriage unless they are accompanied by a person of at least 12 years of age.
*Unaccompanied minor reservation is unable to proceed with online reservation; please contact 1771 (within Thailand) or +66 2270 6699 during office hours (8.00 - 20.00 hrs.)

Flight selection

• Booking and payment can be made 2 hours before flight departure time.
• Minimum Connecting Time (MCT) should be available at least 1 hour for any flight connection.
• Multi City flight selection
        - Any repetitive journey is not permitted i.e. Bangkok - Samui // Bangkok - Samui.
        - Maximum flight selection should not be more than 6 sectors.
• Be verified that all selective information; name, flight number, date, month, email is correct before submitting the payment.

Ticket Issuance

• Ticket will be issued soon after the settlement; only when such payment is approved.
• Ticket will be sent to the email address input and submitted during the booking proceess.

Ticket Conditions

• Terms and Conditions of the ticket applied accordingly to fare restriction accepted during the process.
• Ticket cannot be transferable; unable to change passenger's name.
• Ticket must be used in order and/or good sequence.
• If any amendment/cancellation/modification are required for the itinerary; a notification in advance is required.
• Flight coupon(s) purchased must be flown in the sequence shown on ticket; otherwise the revised transportation will be considered as reroute with fee (if any), and air fare may be re-calculated from per actual itinerary.
• If you no longer wish to travel on the booked itinerary, please cancel and re-book the new flight departure for future use. By failing to cancel reservation prior to check-in deadline and/or does not show up for the flight without any notification; the company may consider to cancel the return or onward reservations if any.

Ticketing Fee

Bangkok Airways would like to inform passengers of new ticketing fee policy. Ticketing fee will be charged with following conditions;

Please note that ticketing fee is non-refundable. For more information, please contact Bangkok Airways Call Center 1771 (within Thailand) or +66 2270 6699 during office hours (8.00 - 20.00 hrs.)

Change

1. Change Flight
2. Reroute
3. Change Traveling Date
4. Change Booking Class

Food Selection

• Special Meal can be reserved at least 24 hours prior to flight depature.

Additional Baggage Alllowance

• Economy Class will be provided with 20 kgs baggage allowance.
• Business Class will be provided with 40 kgs baggage allowance.
• Any purchasing of additional baggage allowance must be completed at least 2 hours prior to flight departure.

Seat Selection

• Pre-reserved Seat can be reserved at least 24 hours or at maximum of 360 days before flight departure.
• Seat assignments may be re-accommodated without prior notice from change of aircraft.

Flight Modification

• Flight modification can be made at least 2 hours before flight departure.
• All changes are subject to terms, conditions and/or seat availablility.

Receipt Request

• Upon requesting for the receipt; a complete input of the form provided is required.

Refund

• Upon requesting for a refund; a complete input of the form provided is required.
• Refunding ticket is subject to the acceptance of terms and conditions during the booking process; and upon submitting the payment.

Contact Bangkok Airways

Any further inquiries for ticket(s) purchase through www.bangkokair.com, please contact us at:

• Email : reservation@bangkokair.com
• Call Center : 1771 (within Thailand) or +66 2270 6699 during office hours (8.00 - 20.00 hrs.)