In attempt to ensure availability, reduce unnecessary distribution cost related to abusive reservation practices and minimize the unproductive cost associated with the distribution of Bangkok Airways’ products and services, Bangkok Airways introduces this booking policy (“Policy”) as a guideline in order to properly distribute, reserve, book and issue ticket of Bangkok Airways flight.
This Policy is emphasized on preventing a negative impact on the airline’s inventory. It applies to all GDS/CRS subscribers including travel agents (IATA & Non-IATA; Domestic and International) and any person or entity accessing Bangkok Airways’ internal reservation system content (“Users”).
The improper/ abusive practice created by the Users will be charged consequently. Please note that Bangkok Airways might issue ADM in order to charge the abusive booking to the Users without advance notice.
It is the responsibility of the Users to ensure that all of their employees, agents and contractors, in all of its locations are familiar with this Policy, including any future updates which shall be communicated via similar circular.
4.1 It is prohibited to make speculative bookings not directly related to a request from a passenger. Your cooperation is requested to use GDS only when it relates directly to a passenger’s request or intention to purchase a ticket.
4.2 Creating segment, passive or active, or a combination of both, to meet GDS productivity agreements and gain GDS incentives are not permitted under any circumstances. This includes the ticketing of duplicate space from one GDS to another to fulfill booking requirements.
4.3 Inputting fictitious ticket numbers or previously used ticket numbers to hold a booking leads to a reduction of Bangkok Airways availability. Bookings which contain fictitious names or false ticket numbers will be screened. Once identified, such a booking is subject to automatic cancellation and a fee, as per the fee structure listed under consequences for policy violation.
|Policy||Charges (USD, equivalent local currency)|
|Un-cancelled Inactive segments||USD 5.00 per segment|
|Invalid Class of service vs. the Fare Rule||As per fare differential plus an administration fee per ADM|
|Duplicate booking / segment / alternative segments for the same passenger||USD 5.00 per segment|
|Fictitious/speculative booking & ticket numbers||USD 5.00 per segment|
|Training & Test Booking||USD 5.00 per segment|
|Breaking of Married Segment||As per fare differential plus an administration fee per ADM|
1. An administration fee of USD20.00 per ADM will be charged in addition to the above violation charges.
2. Bangkok Airways reserves the right to adjust the violation charges and/or administration fee as it deems appropriate without prior notice.
This Policy shall become effective as from 01 Apr, 2013.