Airport Check-in

At Suvarnaphumi Airport Check-in

Our Check-in counters (Bangkok) are located in Row F of the main terminal. The entire row is assigned for Bangkok Airways. The ticketing office is located at passenger terminal level 6. Enter via entrance no.3 on level 4 and proceed to the elevator behind check-n Row F.

  • Courtesy counter F1
  • Business Class / Blue Ribbon Club Check-in Desk at Counter F2-3
  • Premier Passenger Check-in Desk at Counter F2-3

Bangkok Airways Check-in & Ticketing (Passenger Terminal Building level 6)

  1. Passenger Terminal Building entrance no. 3.
  2. Check-in Row "F".
  3. Ticketing services are available at Bangkok Airways Ticket Office at Departure Hall, Passenger Terminal Building Level 6, opposite to Entrance no. 3.

Minimum Connecting Time (MCT)

If passenger has connecting flight to/from Bangkok Airways, we require Minimum Connecting Time (MCT) as followings:

  • International to Domestic 1.15 hours
  • Domestic to International 1.15 hours
  • International to International 1.15 hours
  • Domestic to Domestic 1.15 hours
  • To/From TG/EY/BR 1 hour

Passengers, holding separate tickets or having connecting time less than mentioned Minimum Connecting Time, will fully take responsibility for the flight miss connection.

Check-in Time

It is important that you check-in for your flight and get to the gate on time.

  • Passenger must present Passport / Official ID Card (Original) / Travel Document needed upon check-in.
  • You must be in possession of a boarding pass by the time check-in closes or you will not be accepted for the flight.
  • Bangkok Airways Check-in Desks at Suvarnabhumi International Airport:
    • Domestic Flight: Check-in Desk will be closed 40 minutes before departure time
    • International Flight: Check-in Desk will be closed 50 minutes before departure time
  • Bangkok Airways Check-in closing time at other Airports may vary. Please check with our representative.

Travel Document 

  • Passenger must present Passport / Official ID Card  / Travel Document needed upon check-in.
  • Credit card must be presented upon check-in as purchasing through Bangkok Airways website or Credit Suite (by phone payment).

Baggage 

Departure

  • Passenger must present Passport / Official ID Card (Original) / Travel Document while boarding.
  • Boarding gate will be closed 15 minutes prior to departure time or you will not be accepted for the flight
  • Size of hand carry baggage will be limited according to aircraft types. Any over-sized hand carry baggage is subject to be intercepted and checked as Limited Release Baggage at boarding gate .

For more information please contact our reservation@bangkokair.com or our airport office.

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