Airport Check-in

At Suvarnabhumi Airport Check-in

Bangkok Airways check-in counters are located in ROW F, Passenger Terminal, level 4, opposite entrance door number 3. The ticketing office is located in passenger terminal, level 6.

Bangkok Airways Check-in & Ticketing (Passenger Terminal Building level 6)

  1. Passenger Terminal Building entrance no. 3.
  2. Check-in Row "F".
  3. Ticketing services are available at Bangkok Airways Ticket Office at Departure Hall, Passenger Terminal Building Level 6, opposite to Entrance no. 3.

Minimum Connecting Time (MCT)

If passenger has connecting flight to/from Bangkok Airways, we require Minimum Connecting Time (MCT) as followings:

  • International to Domestic 1.15 hours
  • Domestic to International 1.15 hours
  • International to International 1.15 hours
  • Domestic to Domestic 1.15 hours

Passengers, holding separate tickets or having connecting time less than mentioned Minimum Connecting Time, will fully take responsibility for the flight miss connection.

Check-in Time

  • Domestic : At least 1.30 hours before departure time.
  • International : At least 2 hours before departure time.
  • Passenger must present Passport / Official ID Card (Original) / Travel Document needed upon check-in.
  • Passenger must present themselves and check in with Bangkok Airways staff before check-in counter is closed;
    • Domestic Flight: Check-in Desk will be closed 40 minutes before departure time.
    • International Flight: Check-in Desk will be closed 50 minutes before departure time.
  • Bangkok Airways Check-in closing time at other Airports may vary. Please check with Call center 1771 and Bangkok Airways Ticketing Office.

Travel Document 

  • Passenger must present Passport / Official ID Card  / Travel Document needed upon check-in.
  • Credit card must be presented upon check-in as purchasing through Bangkok Airways website or Credit Suite (by phone payment).

Baggage 

Departure

  • Passenger must present Passport / Official ID Card (Original) / Travel Document while boarding.
  • Boarding gate will be closed 15 minutes prior to departure time or you will not be accepted for the flight
  • Size of hand carry baggage will be limited according to aircraft types. Any over-sized hand carry baggage is subject to be intercepted and checked as Limited Release Baggage at boarding gate .

For more information please contact our reservation@bangkokair.com or our airport office.

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