| Q |
: |
Who can check-in online ? |
| A |
: |
You have a confirmed flight booking reference with Bangkok airways
- Your flight going to be departure in between 2 hour to 24 hours away
- Your flight departure from the following airport (Samui, Phuket and Suvarnabhumi)
Please Note: If you are traveling with a pet, with personal oxygen, or in a group with more than 9 persons on the same reservation, you will require additional service by our Customer Service Agents. We ask that you check in at our airport counters only. |
| Q |
: |
If I need to ask for wheelchair can I use Internet check-in service ? |
| A |
: |
Unfortunately, if passenger needs to ask for special service such as wheelchair, child escort services, Monk assistance, Unaccompanied Minor etc. Web check-in is not available please proceed to our check-in counter as normal. |
| Q |
: |
When can I check-in for my flight? |
| A |
: |
Passenger can check-in online between 24 hours to 2 hours prior to their scheduled departure time. Otherwise please proceed to our check-in counter as normal. |
| Q |
: |
What if I have luggage with me ? |
| A |
: |
In case passenger would like to check-in their baggage, they would need to proceed to the check-in counter for baggage check-in before proceeding to the boarding gate. |
| Q |
: |
How the seat will be assigned ? |
| A |
: |
Seat assignment will be given automatically, moreover passengers may change it by display available seats. |
| Q |
: |
If I want to change my seat assignment how can I do ? |
| A |
: |
Passengers may change their original seat assignment during Web check-in process or contact our check-in counter before proceeding to the boarding gate. |
| Q |
: |
How do I collect my boarding pass ? |
| A |
: |
After you finish your web check-in, you can print out the confirmation page as your boarding pass. Please re-verify your web check-in boarding pass at our web check-in counter at the airport before proceeding to the boarding gate. |
| Q |
: |
How to do if I lose my self-printed boarding pass ? |
| A |
: |
Please contact our Web check-in counter at the airport, ground staff will issue you a new boarding pass. |
| Q |
: |
Which type of ticket can be used for Web check-in ? |
| A |
: |
Electronic ticket on a confirmed reservation can be used for Web check-in. |
| Q |
: |
What if I need to cancel my web check-in ? |
| A |
: |
To cancel your web check-in, you can log on to our website and use web check-in service to cancel your check-in or if you are already at the airport just contact our staff at the check-in counter. |
| Q |
: |
Will I be able to check-in many passengers at the same time ? |
| A |
: |
Yes, you can check-in many people at the same time as long as all member of the party have the same booking reference but not over 9 persons. |
| Q |
: |
What do I need to present to airline when I arrive the airport ? |
| A |
: |
You just need to present your printed boarding pass and your ID card, Passport and the credit card used for ticket purchase or tax payments to our staff at Web check-in counter to identify yourself. |
| Q |
: |
How long before departure time do I need to be at the airport ? |
| A |
: |
Please be at web check-in counter for verification no later than 40 minutes prior departure time, your web check-in are subject to cancellation if you are not at the web check-in counter at least 40 minutes prior to departure time. |
| Q |
: |
How do I know what gate number I have to go to ? |
| A |
: |
After you finish the web check-in process, there will be details about you, your flight, boarding gate and boarding time printed on your boarding pass . Or you can check for the boarding gate number by the flight monitor, which display time of flight and gate number in the airport. |
